Commendation/Complaint

We at the Oxnard Police Department are constantly striving to provide the highest quality service in a courteous and professional manner. Those that we serve are an important source of information and feedback about the quality of our service. Also, unfortunately, in the course of police operations, conflicts or misunderstandings arise between Police Department employees and community members. Recognizing these facts, we have an established procedure that permits members of the community to report Police Department employee conduct that they feel is exemplary of unprofessional. If you feel that a member of the Oxnard Police Department has acted in a commendable manner or has acted improperly, a “Citizen Commendation/Complaint” form is available.

The purpose of this commendation/complaint procedure is two fold. First, we wish to give the community an opportunity to document their appreciation for the efforts of our employees. Secondly, this is a method to monitor Police Department employee conduct and to take corrective action when the circumstances justify it. The Citizen’s complaint procedure will not be used as a means for reducing or dropping a criminal or traffic charge. It is a formal, administrative procedure used by the police administration to insure that members of the community are treated properly and are receiving superior service.

We encourage member of the community to report superior service or misconduct on the part of the Police Department employees. However, we have an obligation to our employees to present for prosecution all violations of California Penal Code Section 148.6 which states in part, “Every person who files any allegation of misconduct against any peace officer as defined in Chapter 4.5 (commencing with Section 830) of Title 3 – Part 2, knowing the allegation to be false, is guilty of a misdemeanor.”

In all instances, we encourage community members to contact the Watch Commander or a Supervisor. Watch Commanders are available 24 hours a day at 385-7778. Community members can request that the Police Department employee call a Supervisor at the time of the incident. Many times, in negative encounters, the Watch Commander or Supervisor can provide information that explains what occurred. If they cannot satisfactorily explain the conduct of a Police Department employee or a policy of this department, you should submit a “Citizen’s Commendation/Complaint” so that the incident may be investigated.

Jeri Williams
Chief of Police


WARNING:
It is a violation of Section 47.5 of the California Civil Code to knowingly file a false
complaint against any person. Doing so could subject you to a civil lawsuit.
California Penal Code Section 148.6 requires the following statement by signed by
every person who files any allegation of misconduct against any peace officer:
YOU HAVE THE RIGHT TO MAKE A COMPLAINT AGAINST A POLICE OFFICER FOR ANY IMPROPER POLICE CONDUCT. CALIFORNIA LAW REQUIRES THIS AGENCY TO HAVE A PROCEDURE TO INVESTIGATE CITIZEN’S COMPLAINTS. YOU HAVE A RIGHT TO A WRITTEN DESCRIPTION OF THIS PROCEDURE. YOU HAVE THE RIGHT TO MAKE THE COMPLAINT AND HAVE IT INVESTIGATED IF YOU BELIEVE AN OFFICER BEHAVED IMPROPERLY. THIS AGENCY MAY FIND AFTER INVESTIGATION THAT THERE IS NOT ENOUGH EVIDENCE TO WARRANT ACTION ON YOUR COMPLAINT; CITIZEN COMPLAINTS AND ANY REPORTS OR FINDINGS RELATING TO COMPLAINTS MUST BE RETAINED BY THIS AGENCY FOR AT LEAST FIVE YEARS. IF IS AGAINST THE LAW TO MAKE A COMPLAINT THAT YOU KNOW TO BE FALSE. IF YOU MAKE A COMPLAINT AGAINST AN OFFICER KNOWING THAT IT IS FALSE, YOU CAN BE PROSECUTED ON A MISDEMEANOR CHARGE.
I have read and understood the above statement.
 
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